Warranty & conditions of sales
By purchasing from Pikapu, you agree to all our policies as detailed below.
Shipping and Delivery
We aim to ship your products within 2 business days from the time we receive your order. We use Australia Post for all our shipping.
A flat postage rate of $8.95 per order applies to all online orders with Australia Post's domestic network.
Please note that we cannot take responsibility for items damaged by Australia Post during delivery. If you receive a parcel from Australia Post that appears to have been damaged or tampered with, you should address the issue immediately. If your goods are damaged as a result of damage to the packaging, you will need to contact Australia Post at your local Post Office shop to place a complaint. They offer compensation for such incidents. Ensure you keep the original package and goods to show them. Please also let us know this has occurred so we can assist you and ensure the matter is resolved and that you are left happy and satisfied.
Where an order contains pre-order or backorder items, we will wait until all items are available so that we can ship everything together.
The delivery cost will be displayed at checkout. If we do not know the final price for postage (for example, for some international destinations), we will charge shipping separately. Please contact us for a quote for shipping in these cases.
Delayed, lost and damaged parcels
We use Australia Post for all our parcels. When your parcel is sent, you will receive tracking from Australia Post.
Sometimes, parcels take longer than expected. Please understand that this is completely out of our control. Where a parcel is taking longer than usual, it is important it is given ample time to be delivered. Australia Post will not conduct an investigation into your parcel until the service standard is exceeded.
We have implemented a $1 insurance cost into each order to cover lost parcels. This is included in your $8.95 postage charge. The conditions of this are as follows:
Parcels that are shown as delivered by Australia Post
You must lodge a dispute through PayPal as they insure you for parcels that are marked as delivered, but not received. Please alert us to this issue via email, and we can assist you in lodging your claim.
Parcels lost in transit
Where a parcel stops moving through the Australia Post system, an investigation must be started. This takes 3-5 business days. You must contact us to arrange this investigation. Please be aware that Australia Post will not start an investigation until their normal delivery timeframe has elapsed. At the conclusion of the investigation, if your parcel is deemed lost, we will organise a replacement be sent to you. We will not resend parcels until they are determined lost by Australia Post at the conclusion of an investigation. Please be aware in the majority of cases, parcels do turn up.
If your parcel subsequently arrives after a replacement has been sent, you must return it to Baby Bare. Do not open the parcel, simply return to sender.
All orders are final. Once an order is placed we are unable to make changes to that order. This is due to the number of enquiries received and our commitment to shipping orders quickly. Where a request is made to make a change to an order, and it is not responded to, and the order ships, we will not be liable for costs arrising to make changes. We will not exchange or reship at our expense. Customers are given three opportunities to review their order before final confirmation and it is the responsibility of the customer to ensure they have selected the correct products from our online store.
We will endeavour to contact you within 24 hours if there is any problem with your order such as colours in stock or payment.
While we will endeavour to follow any instructions in the provided in the comments section of the checkout process, we cannot guarantee that they will be followed. We reserve the right to process your order without regard to these comments where necessary.
We offer a six month warranty on all our products. This warranty stricty applies six months from the date of purchase. If you have an issue with any products please contact us as soon as possible to ensure your claim is within 6 months. If you are not planning to use your nappies for a period of time, please consider this when purchasing as we cannot extend the warranty to be from any other time then date of purchase.
We expect your goods to last one child through to toilet training, when properly cared for and used in a reasonable rotation. However, our warranty is strictly limited to a six month period.
To make a warranty claim please contact us via our website to let us know the problem you are experiencing. Please provide the original order number when contacting us.
Our warranty covers the snaps on the nappy, stitching, zippers and elastics. It is important to note however, that where a product has deteriorated from improper care or use, the warranty will not apply. The user must wash and care for the nappies as per our instructions. The use of bleaches, improper washing or drying will void the warranty. Our warranty also only applies to faults from manufacture. Damage to a nappy such as cracking a snap, ripping fabrics or other damage sustained from improper use will not be covered under warranty.
If a product arrives damaged, you must report this to us immediately prior to washing/using so we can arrange a replacement. Due to our desire to continue to offer a great value and affordable product, the period of the warranty (6 months) and the terms stated here will be strictly followed.
To make a claim we will request photos be sent to us of the products. A decision will be made regarding replacement. Before shipping replacement items or processing refunds, we require that either the faulty items are returned to us or we are provided evidence that they have been destroyed to our specification. We will provide instructions as part of the return process. We are unable to make an exception to this requirement. By purchasing from us, you agree to this requirement.
If you have any concerns about leaks or fit please contact us for help in using the nappy. We do not replace or refund nappies because of leaks or fit. We do not replace or refund for general wear such as pilling, fraying, or discolouration.
We will only handle warranty queries for products purchased directly through Baby Bare. If you have purchased our products through another retailer, please contact them directly. We do not support secondhand products.
Unfortunately we are unable to accept returns due to change of mind. This is so we can ensure all our products are brand new, unworn and sanitary. We encourage parents to trial our nappies before making a large purchase, if they are unsure of their purchase.
Bamboo is a super absorbent and effective material for nappies. For this reason we use it in our nappies.
Bamboo is not as hardy as some other fabrics like synthetics. It requires proper care to maintain its composition. Nappies must be washed regularly, with enough water and with an effective detergent.
Yellowing, browning, smells and staining all indicate that the wash routine is not sufficient to maintain the fabric. It is the responsibility of the customer to check that their bamboo fabrics are clean and not deteriorating. We do not replace inserts for deterioration as this is a result of improper washing or care. It is unusual for customers to experience deterioration, but please be aware this is not covered by warranty. You should consider this before purchasing bamboo nappies as they may not be suitable for every child.
Many of our products are made by hand and/or contain natural materials. As such, there will be slight variations in sizing and shape between different units and different batches. This will not affect the fit or use of the product. We will not refund or replace nappies for slight variations between items.
In particular, variations in the bamboo fabrics being used may cause differences in the size of inserts in different batches. These size variations will not affect the nappy's function or the insert's absorbency. Some bamboo will contract more in different washing cycles. If this bothers you, you can generally stretch it back into shape when wet.
We take no responsibility for slight variations in the colour representations of our products on our website. We have tried our best to represent these honestly and to the best of our ability through photographs. Please understand there may be slight variations between the product colour and the colours on your computer monitor.
Our products must only be used as described on our site or within any material distributed to you from Pikapu. Responsibility will not be taken due to any injury or damage caused from misuse of our product.
You must thoroughly wash all products before their first use to ensure they are clean and to help boost their absorbency. All nappies and accessories must be hygienically cleaned and dried completely between uses.
Please do not use any accessory or aid with the use of our products (such as safety pins, ties, ribbons etc). These can pose a safety risk to your child.
It is the responsibility of the parent or carer to ensure they only use nappies in perfect working order. Do not fit your child with a nappy that has loose or exposed elastic, loose snaps, or any other fault that could potentially cause harm to your child.